Privacy policy

Effective date: November 10, 2026

Introduction

This Privacy Policy describes how Matthew Davies ("we," "us," or "our") collects, uses, and shares information when you use the Viddie mobile application ("App").

We are committed to protecting your privacy. This App is designed to store your data locally on your device whenever possible, and we do not operate servers that collect or store your personal information from the App. Viddie connects to Plex and your family's Plex Media Server to provide sign-in, browsing, playback, and downloads.

Information we collect

Information stored locally on your device

The following information is stored on your device and is not transmitted to us:

• Account and connection information: Plex authentication tokens, account and profile identifiers, server connection details, and cached profile names and pictures.
• App preferences: Visible child profiles, home page groups, autoplay, download quality, connection preferences, and parent PIN verification information.
• Media and viewing information: Cached artwork and library metadata, favourites, downloaded videos, download status, and viewing progress, including progress waiting to sync with Plex.

This information supports the App's features and offline use. Some information, such as favourites and viewing progress, is also exchanged with Plex as described below.

Information processed by third-party services

Plex and your Plex Media Server

When you connect Plex, the App communicates with Plex services and the selected Plex Media Server. These connections use or exchange:

• Authentication tokens, account and profile identifiers, and any Plex profile PIN needed to switch profiles.
• Library requests, playback and download requests, favourites, and viewing progress. Progress recorded offline can sync when a connection is available.
• A persistent app client identifier, app version, device name and model, operating system version, language, screen information, and network information such as your IP address.

Plex handles information under Plex's Privacy Policy. Your server administrator may also have access to playback activity and connection logs. Library artwork and media are retrieved from the server or artwork sources it provides.

Information we do not collect

We do not collect the following through the App:

• Location data, camera or microphone recordings.
• Contacts, calendar information, or health and fitness data.
• Advertising identifiers or cross-app tracking data.
• Analytics or crash reports through an app-integrated reporting service.
• Personal information transmitted to our own app servers.

Viddie does not include advertising. If you contact us by email, we receive your email address and the information you choose to send.

How we use information

• To connect to Plex and respect each profile's access to media.
• To display your library, favourites, and Continue Watching, and play videos.
• To save parent preferences, prepare downloads, and support offline viewing.
• To respond to support and privacy requests you send us.

Data storage and security

• Local storage: Preferences, cached information, downloads, and pending viewing progress are stored in the App's local storage. Authentication credentials and parent PIN verification information use Apple's Keychain.
• Plex sync: Viddie does not operate its own cloud sync service. Plex stores and synchronizes account information, favourites, and viewing activity according to its own practices.
• Device security: Local data benefits from your device's security features. Network connection security also depends on your Plex server configuration. Device backups are subject to your Apple settings.

Your rights and choices

Data deletion

• Downloads and artwork: Parents can remove saved videos and clear the poster cache in the App.
• Local data: Deleting the App removes its local app files and preferences. Keychain entries may remain after deletion. Signing out clears the active Plex account and cached profile sign-in tokens, but does not erase all saved settings or downloads.
• Plex data: Manage account access, authorized devices, and data held by Plex through Plex's settings or privacy support. Deleting Viddie does not delete your Plex account, server library, or Plex viewing history.

For California residents

California residents may have rights to know what personal information is collected, request its deletion, and opt out of its sale. We do not sell your personal information. To exercise applicable rights, contact us at the email address below.

For European residents

If you are in the European Economic Area, you may have rights to access, correct, erase, restrict, or object to processing of your personal data, and to data portability. Most requests concerning App data can be addressed through your device or the relevant Plex service. Contact us about information you have sent directly to us.

Children's privacy

Viddie is designed for young children, with a parent or guardian handling Plex sign-in and setup. Children do not create a separate Viddie account. We do not knowingly collect children's personal information on our own app servers, and the App has no advertising or third-party analytics SDK.

Plex profiles, media requests, and viewing activity are processed by Plex and your media server as described above. Parents should manage their child's Plex profile permissions and review Plex's privacy practices. Contact us if you have a concern about your child's privacy when using Viddie.

Changes to this privacy policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact contact@viddie.app.